This Cancellation and Refund Policy explains how payments, subscriptions, cancellations, refunds, and billing-related concerns are handled on StrangerLine. The purpose of this policy is to provide clarity and transparency while ensuring fair use of the Platform.
By making a purchase on StrangerLine, you acknowledge that you have read and understood this Policy.
1. Nature of Our Services
StrangerLine provides digital services and features, including optional filters, premium access, and subscription-based functionality. All services are delivered electronically and become available immediately or within a short time after purchase.
Because of the digital and real-time nature of the Platform:
- Services cannot be "returned"
- Usage cannot be reversed once access is granted
2. Filters and Feature Accuracy
Certain features on StrangerLine allow users to apply filters such as gender, age range, country, or nearby location. These filters are based on information provided by users or technical inputs and are intended to improve discovery and personalization.
Please note:
- Filter results depend on user-provided data and technical signals
- Accuracy cannot be guaranteed in all cases
- Results may vary based on availability, user behavior, or system limitations
As such, refunds are not issued for mismatches, preferences, or outcomes related to filter-based results.
3. Payments and Billing
All payments on StrangerLine, including one-time purchases and subscriptions, are processed through authorized third-party payment providers.
By completing a purchase, you authorize StrangerLine (via its payment processor) to charge the selected payment method for the applicable amount, including any recurring charges where subscriptions apply.
Pricing, features, and availability may change from time to time. Any such changes will apply prospectively.
4. Cancellations
Subscriptions
If you are on a subscription plan:
- You may cancel future renewals at any time through the available account or billing settings
- Cancellation prevents future charges but does not reverse charges already processed
- Access typically continues until the end of the current billing period
One-Time Purchases
One-time purchases are considered final once delivered, as access is granted immediately.
5. Refund Eligibility
StrangerLine aims to provide a reliable experience and will review refund requests on a case-by-case basis.
Refunds may be considered in limited circumstances, such as:
- Verified fraudulent or unauthorized payments (supporting information may be required)
- Confirmed billing errors or duplicate charges
- Technical issues that prevent delivery of purchased digital services
Refunds are not typically provided for:
- Dissatisfaction with conversations or interactions
- User preference changes
- Filter mismatches or expectations
- Account restrictions or enforcement actions
- Partial usage of services
6. How to Request a Refund
If you believe a refund may be appropriate, please contact us at:
Email: [email protected]
When reaching out, include:
- Your account details
- Transaction reference (if available)
- A brief description of the issue
Our team will review your request carefully and respond as promptly as possible.
7. Unauthorized or Child-Initiated Payments
If you believe a payment was:
- Unauthorized
- Fraudulent
- Made without the cardholder's consent
Please contact us immediately. We will work with the payment processor to review the situation and determine an appropriate resolution in line with applicable policies.
8. Chargebacks and Dispute Resolution
We encourage users to contact us directly before initiating a chargeback or payment dispute.
Most billing concerns can be resolved more quickly through direct communication. Chargebacks initiated without prior contact may limit our ability to assist effectively.
Repeated or abusive chargeback activity may result in access restrictions, in accordance with our Terms and Conditions.
9. Policy Updates
This Cancellation and Refund Policy may be updated periodically to reflect changes in services, payment processes, or legal requirements.
The most current version will always be available on the Platform. Continued use of StrangerLine after updates constitutes acceptance of the revised Policy.
10. Contact Information
For billing, cancellation, or refund-related questions, please contact:
Email: [email protected]
Closing Note
StrangerLine is committed to fair, transparent billing practices while maintaining the integrity of its digital services. We appreciate users approaching refund requests thoughtfully and in good faith.